CANCELLATION POLICY
Orders cancelled by you within 24 hours of payment confirmation will be eligible for a full refund.
You can initiate order cancellation by sending an e-mail to hello@amoria.com.au
Orders cancelled by you after 24 hours of payment confirmation are not eligible for refund.
AMORIA BRIDAL reserves the right to cancel an order that we have accepted where exceptional circumstances occur that will not allow us to deliver the product to you in the agreed period and/or with the required characteristics and/or quality. In this case we will notify you by email and promptly refund the full amount of the paid purchas
RETURN POLICY
In case you change your mind regarding your purchase you have the right to return the product (exclusions apply to custom made dresses). After receiving it, you must notify us about return within 72 hours of receipt of the wedding dress. All sales are final if a return authorization has not been requested within 72 hours of delivery. Items returned without authorization are refused and sent back to the sender. All shipping, handling, rush production charges are non-refundable. A $400/dress restocking fee will be assessed on all returns authorized by us. After receiving return authorization from us you will have 72 hours to ship the dress to us.
Any product returned must be returned unworn, unused and in perfect condition, along with its accessories, all labels, tags and/or designer garment tags still attached, in its original packaging and in the condition and in which you received it from us. Products that are used, damaged, soiled or returned without their original labels and tags, if applicable, may not be returned.
You are responsible for any and all costs associated with the return of the product, and for any damage that occurs to the product while the product is in transit to us.
Where the product is returned in perfect condition, as described herein, we will refund the amount you paid for the returned Product excluding the $400 restocking fee. However, please note that we cannot give you a refund before the returned product is delivered back to us. All Credit Card payment will only be refunded to the original Credit Card.
To initiate the return process you need to contact us by sending an e-mail to hello@amoria.com.au
CUSTOMIS SIZED ORDERS ARE NOT REFUNDABLE AFTER 24 HOURS OF PLACING THE ORDER.
DEFECTIVE/DAMAGED MERCHANDISE
In the event that any product is delivered to you damaged or defective, please inform us within 7 days after you receive the product and we will attempt to resolve the issue.
